Join our team: Research Project Manager
CMR is growing. Would you like to join a friendly and lively team at our offices just outside of Ipswich? Take a look at the spec for this Research Project Manager role that we're hiring for.
An opportunity has arisen for a full-time research project manager to join our team. The post offers a competitive salary and an attractive benefits package.
We’re looking for someone who is customer focused and conscientious with a minimum of 2 years experience of working in a customer service/account management role. The role will involve managing recruitment only projects, delivering high quality customer service to key clients and managing recruitment suppliers.
Key duties include:
- Prepare proposals for new projects
- Gather costs from suppliers
- Use experience to gauge feasibility/accuracy of supplier’s feedback.
- Write proposal managing client’s expectations
- Set up new projects
- Prepare screening documents, with or without screener from client
- Prepare schedule to record recruitment progress. Confirm quotas expected to meet
- Commission supplier ensuring all study details and expectations are clear
- Book viewing facilities
- Manage projects
- Monitor recruitment progress, keep track of quotas
- Monitor data quality
- Troubleshoot if progress slows
- Keep client updated regularly
- Confirm facility requirments with client, shipping, catering etc
- Arrange incentives
- Recruitment
- Screen participants
- Send across confirmations, make sure details clear and participants know what to expect and where to go
- Project completion
- Share video files
- Compile final costs
- Gather feedback and update supplier list, previously recruited list
- Recruitment panel
- Build up with new participants
- Monitor panel size / participant breakdowns
- Monitor effect of advertising campaigns
- Engage current members
- Project admin
- Update wiki-knowledge share
- Build topic sheets
- Update typical answers sheet
- Update live projects sheet
Qualities/skills needed
- Time management
- Excellent customer service
- Excellent attention to detail
- Excellent communication
- Able to problem solve and manage competing workloads
- Proficient in Microsoft office, especially Excel – ability to use countif function
- Conscientious
- Willingness to work flexibly (will be required to answer emails in evenings)